TouchBistro’s Restaurant Marketing Platform

Put your restaurant marketing on autopilot with a POS-integrated marketing platform that connects your restaurant with your guests and drives repeat visits.

The Easiest Way to Market Your Restaurant

Designed to integrate seamlessly with your POS, TouchBistro Marketing gives you the ability to create and automate custom marketing campaigns so you can engage customers with the right message at the right time.

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Increase Guest Engagement with Your Own Web App

Keep everything in one place with a custom-branded web app that lets guests leave valuable feedback about their dining experience, subscribe to emails, receive messages, view promotions, and more.

Show Off Your Brand with Customization Options

Design eye-catching emails that let your brand shine with drag-and-drop email templates and easy-to-use restaurant marketing tools.

Drive Repeat Visits and Revenue with Promotions

Create enticing promotions that turn first-time guests into regulars and bring lapsed guests back.

Collect Feedback with Post-Dining Surveys and Reviews

Ensure you’re delivering consistent quality and service with automated post-dining surveys that allow you to gather valuable feedback about your guests’ experience.

Save Time with Marketing Automation

Automate your email and in-app messaging campaigns with just a few clicks and keep diners continuously engaged.

More Restaurant Marketing Tools

Keep Your Restaurant Top of Mind

Send the right message at the right time with targeted restaurant email marketing and in-app message campaigns.

Make Informed Marketing Decisions

Easily track promotion redemptions to figure out what works, and monitor open and click-through rates to find the right message for future restaurant email marketing campaigns.

Streamline Operations with POS Integration

Streamline operations with a restaurant marketing platform that works seamlessly with your TouchBistro POS.

Want to learn more about TouchBistro Marketing?

Download our full list of product features.

FAQ

What regions is TouchBistro Marketing available for?
TouchBistro’s restaurant marketing tools are available in Canada (excluding Québec) and the United States.

Can venues transfer data and users from an existing marketing platform?
Venues can upload existing CSV files with customer contact details (email, name, etc.).

Is additional hardware required?
No additional hardware is required to use TouchBistro Marketing.

How do venues collect diners’ contact information?
Venues collect diners’ contact information through the POS or when they sign up for a Customer Web App (CWA) account. Once collected, the information flows directly into the CRM platform.

What sort of information can venues collect from diners?
With TouchBistro Marketing, venues can collect contact information (phone number, email address) and birthday. Visit data (frequency, spend, orders, etc.) can only be collected if a venue also purchases TouchBistro Online Ordering and/or Loyalty.

Do diners need to do anything to gain access to rewards?
Unlike with Loyalty programs, diners do not need to collect points or items in order to redeem rewards. Rewards are sent to diners through promotions and no action is required in order to access them.

Can venues send promotions to specific groups of customers?
If a venue has TouchBistro Marketing only, they can only segment customers based on birthdays. If they want to send promotions to specific groups of customers based on criteria such as spend, they will need to also purchase TouchBistro Loyalty and/or Online Ordering.

How do diners receive promotions, emails, and in-app messages?
Diners need to sign up for a venue’s marketing program via the POS or Customer Web App (CWA).

What are the scheduling options for an automation?
The drop-down allows automations to occur once, weekly, monthly, or yearly.

Is there a limit to the number of automations a restaurant can run at once?
No. Restaurants can run as many automations as they’d like with TouchBistro’s restaurant marketing platform.

Can diners leave feedback for both online and in-venue experiences and menu items?
Yes. Diners can leave feedback for in-venue experiences and menu items as well as online experiences and menu items.

How long after their visit does a diner have to submit feedback?
90 days. After 90 days, the visit will expire in the Customer Web App (CWA) and the diner can no longer leave feedback for it.